Privacy Policy

Trackion Pty Ltd (“Trackion”, “Company”, “we”, “us”, or “our”) respects your privacy and is committed to protecting personal information in accordance with applicable data protection and privacy laws.

This Privacy Policy explains how we collect, use, disclose, and safeguard information when you access or use the Trackion website, platform, APIs, dashboards, and related services (collectively, the “Services”).

By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy.

1. Nature of the Services and Financial Responsibility

Trackion provides a software-as-a-service platform designed to deliver AI-driven analytics, optimisation insights, usage visibility, and cost-efficiency recommendations in relation to third-party AI service providers.

• Spend forecasts
• Cost optimisation recommendations
• Usage alerts
• Efficiency analyses
• Estimated savings projections

These outputs are generated through automated data analysis processes and are provided for informational and operational purposes only.

Trackion does not provide financial, accounting, legal, tax, or investment advice.

Users remain solely responsible for all financial decisions, compliance obligations, procurement choices, governance, and reliance on the Services.

2. Categories of Information We Collect

2.1 Account and Registration Information

• Name
• Company name
• Business email address
• Account credentials
• Billing and payment information

2.2 Technical and Usage Information

• IP address
• Device identifiers
• Browser type
• Access timestamps
• Interaction logs
• API usage metrics

2.3 AI Usage and Spend Metadata

• Token usage volumes
• API request frequency
• Cost metrics
• Provider identifiers
• Project, team, or environment tags

Trackion is architected to process usage and billing metadata. The platform is not designed to collect, store, or analyse raw prompts, model outputs, or sensitive personal data.

3. Data Ownership and Controller Status

Customers retain ownership of all data submitted to the Services (“Customer Data”). Trackion processes Customer Data in accordance with customer instructions and applicable agreements.

4. Purposes of Processing

• Provision and operation of the Services
• Generation of analytics and optimisation outputs
• System performance monitoring
• Security and fraud prevention
• Customer support
• Compliance with legal obligations

Aggregated and anonymised data may be used for benchmarking, research, and product development purposes.

5. Accuracy and No Warranty

All outputs are provided “as is” and “as available” without warranties of any kind.

6. Third-Party Services

Trackion integrates with third-party AI providers and infrastructure platforms. Use of third-party services is governed by their respective agreements.

7. Data Security

• Encrypted data transmission
• Secure hosting infrastructure
• Role-based access controls
• Authentication protocols

No method of transmission or storage is completely secure.

8. Data Retention

Personal information is retained only as long as necessary to fulfil contractual and legal obligations.

9. International Transfers

Information may be processed in jurisdictions outside your country of origin.

10. Limitation of Liability

To the fullest extent permitted by law, Trackion shall not be liable for indirect, consequential, or financial damages arising from use of the Services.

11. Indemnification

You agree to indemnify and hold harmless Trackion from claims arising from misuse of the Services or violation of law.

12. Changes to This Policy

Continued use of the Services following modifications constitutes acceptance of the revised policy.

13. Contact Information